To ensure our customer 100% satisfaction, CNArtGallery.com offers free returns worldwide policy. We want you to enjoy and rave about the art you are purchasing on CNArtGallery gallery. If for any reason you are not 100% satisfied you may return your paintings to us freely according to CNArtGallery.com Easy Returns Policy and 90-Day Money Back Guarantee with Free Return Shipping.
If for any reason, you are not completely satisfied with your purchase, you may return your oil paintings free of charge for a period of 90 days from the original purchase date -- we'll pay for the return shipping. All we ask is that you send the painting back to us in the original box. Please note: Any changes to an item by the customer such as self stretching, self gallery wrapping or self fixing voids the return policy. Easy Returns policy cannot be applied to custom-made orders.
For all returns, please Email us and submit a return request to Our Customer Service within 7 days of receiving your order. It is fast and convenient! With only four easy steps:
Step 1: Email us or call us during our regular business hours: Monday - Friday 9:00AM - 6:00PM CCT and tell us the basic information of your order, including date of your purchase, the product name and amount you paid. Tell us what you want us to help, return or replace etc.
Step 2: Our service staff will contact you within 48 hours to discuss the return details. This will include return address and other details of return/replacement.
Step 3: Retain all documents and keep the products as possible as you can in its original condition, send them all back to CNArtGallery( visit our Contact Us page ).
Quality Control staffs of CNArtGallery.com will inspect the return items when we receive it. We will timely inform you the status of how we handling the issue.
Step 4: Refund or replacement can be arranged within 2-3 days upon items received.
CNArtGallery.com offers a 90-Day money back guarantee. We want you to enjoy your purchasing in CNArtGallery gallery. If for any reason you are not 100% satisfied you may return your painting to us within 90 days for a full refund of the purchase price, we will pay for the return shipping! All returned items must be in brand-new condition, unused and with the original packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. You need to follow the Easy Returns Policy steps first and after we have received your returned products in the original box as original, we will arrange the refund for you.
For further assistance, you can email to [email protected] and our Customer Service Representatives will be happy to answer any questions you may have.